Customer Reviews

We always value what our customers have to say, so please take your time and leave a review about the service you have received. This will also help us improve the customer experience going forward.

Please take a look below to see what our customers have to say about the products and service we have given them.

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    Jones Plumbing – Customer Reviews

    • “This is my second bathroom supplied by Jones. Again Stephen gave us outstanding advice on all aspects of the refurbishment. He always had time to answer any question we had and his calm friendly approach was brilliant. When it came to ordering & delivery Stephen made sure everything was done to suit us. Whenever we had contact with other members of the team they too had this totally can do approach fantastic service all round. Would recommend Jones Plumbing to everybody, give them a try don't think you will be disappointed. Thanks all.” Frank McGourty

    • “A massive thanks again for the excellent service you gave to my daughter and I. You could’ve sold us a complete shower mixer unit, but instead you solved our sealing issue with a couple of inexpensive washers. Very honest, knowledgeable and so easy to talk to. I’d thoroughly recommend DIYers to pop in for a quick chat before undertaking a task; using your extensive knowledge to save time and take away any worries, and to buy the components from you of course.” Will G

    • “I was looking for shower mixer tapes. I went around in circles looking for like for like mixer tapes without any luck since most of the suppliers were closed due to the lockdown. I finally found Jones's plumbing supplies on the internet. I manage to get the tapes I was looking for. However, I have to say that the staff were extremely helpful and gave me very good advice on how to fit the tapes. I will be using them in the future and most definitely will be recommending them to all my families and friends.” Harish Vara

    • “We used this company for our main bathroom and en-suite. The service we received from Stephen was first class. Nothing was too much trouble and he interpreted our requirements exactly. We would have no hesitation in recommending this company.” Susan and Dudley Gibbs

    • “I needed a spare part for my wc and literally popped into the branch at 5pm on a Friday as the shop was about to close. The staff took the time to help me and actually gave me a spare for free which I was willing to pay for. I was so impressed with their time, their patience and overall customer service that when I'm ready to get a new bathroom in the next 2 years I'll definitely visit them again.” U Smith

    • “I would like to express my thanks for the work carried out to my Bathroom. I am delighted with the quality of the work as well as the speed and efficiency with which it has been undertaken. As you know, you were my preferred contractor having seen the bathroom you fitted at my neighbors’ home. I consider myself to have been extremely fortunate to have had access to the services you provide and I would not hesitate to recommend you to anyone requiring similar works to their home.” Geraldine Lawlor

    • “I have been asked by Jones Bathrooms for a reference, I am happy to do so. I was looking to have my Bathroom done, but I was worried I may have to temporarily move out while the works took place. However, I contacted Jones bathroom, they was really friendly and understood me, with 2 young children running around. They were really clean and friendly, I was more than happy with my bathroom.” Ms C Lawlor

    • “Just a quick note of thanks. Your team have provided us with a first class service and produced a fabulous bathroom. From the first meeting and throughout the work you have listened to our requirements and always accommodated our needs.” Mr & Mrs Murphy

    • “How lovely to find such a friendly helpful funny group of staff, after going in there with just the measurements within a hr. I came out with the bathroom of my dreams, without any pressure. Such a rare find, I can’t praise them enough thank you!” Sue Coates

    • “This will be the third bathroom we have purchased from Jones. What a brilliant, friendly service from Steve. He has great design ideas and suggests products to suit budget. This is how customer service should always be when dealing with retail businesses. A complete pleasure from beginning to end.” Yvonne Nazareth

    • “What a great shop! We called here just to look at a physical example of the bath we had decided to buy. The owner couldn't have been more helpful. I explained to him that we were only looking because we had a local (to us) firm working on our project. There was a very good range of products on display and I wouldn't hesitate to use this shop.” Robert Watkins

    • “I have popped in a couple of times and on each visit, they have been extremely helpful. Any questions I have are always answered. They seem to have all the parts needed for plumbing needs. The prices also seem good compared to others but most important their knowledge and customer care is the best I have found locally.” Vincenzo Iaciofano

    • “Twice I've been to the merchants and left with the best customer service I've possibly received anywhere. Thank you.” Steve Clarke

    • “Always helpful, usually have an answer whatever your question. Also now have a wide range of bathroom fittings available.” Ian Marvin

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      Frank McGourty
      Frank McGourty
      10:45 17 Nov 22
      This is my second bathroom supplied by Jones. Again Stephen gave us outstanding advice on all aspects of the... refurbishment. He always had time to answer any question we had and his calm friendly approach was brilliant. When it came to ordering & delivery Stephen made sure everything was done to suit us. Whenever we had contact with other members of the team they too had this totally can do approach fantastic service all round. Would recommend Jones Plumbing to everybody, give them a try don't think you will be disappointed. Thanks all.read more
      Samantha Lewis
      Samantha Lewis
      17:23 17 Oct 22
      I went there today and spoke to a Lady & gentleman, my intention was to purchase a bath screen, the customer services... was exceptionally great. I would recommend this place. Even though I didn’t make a purchase today, the advice and help I got was superb. Thanks a million.read more
      Nigel Gooding
      Nigel Gooding
      15:16 24 Sep 22
      They were absolutely brilliant in helping us create our new bathroom and utility room. From the moment we went into... the showroom they showed us around and we discussed the various options and prices. Alix did the design according to our requirements. We then used Ivan (Ivanhoe Building Services) and Milan to do the work based on recommendations from Jones Bathrooms. They all did a fantastic job and we are so happy we went with them. No hesitation in recommending them.read more
      Kaj கஜ் Jeya
      Kaj கஜ் Jeya
      00:08 10 May 22
      Top class service from the very friendly and knowledgeable gentlemen at Jones today! Walked in with what we thought was... a broken part - they pointed out it needn’t be replaced, saved us money, and repaired the item on the spot with a simple washer. 🙌Thank you very much! 🙏read more
      Abbie Connolly
      Abbie Connolly
      10:22 28 Jan 22
      Really pleased with the service and products available at Jones Plumbing. My mum has used Steve for many years so when... I was renovating my bathroom we visited his showroom and there was so much on offer. Alex was really helpful and gave me far more help than Google ever could, the items I bought were delivered really quickly and I'm really pleased with the finish. Thank you!read more
      Peter Dewsbury
      Peter Dewsbury
      10:20 19 Jan 22
      Didnt have the product i needed but searched on internet 100% helpful👍
      Simon Mitchell
      Simon Mitchell
      02:38 21 Dec 21
      Great service with excellent staff who are knowledgeable polite and informative.
      Simon Drury
      Simon Drury
      13:30 17 Dec 21
      The gents at Jones Plumbing were very knowledgeable and really helpful and it is good to know that there are still... people who will do their very best to assist even with only the slight prospect of a small sale. I highly recommend them.read more
      Phil Quashie
      Phil Quashie
      09:31 29 Sep 21
      Jones Plumbing Supplies are excellent. Steve couldn't have been more helpful. I recommend anyone needing plumbing... supplies to head straight there.read more
      Styles Percivaldi
      Styles Percivaldi
      17:57 15 Sep 21
      Excellent customer service, Stephen was informative and very helpful with our questions
      Bibi Bhyat
      Bibi Bhyat
      15:55 15 Sep 21
      The sales team are very professional and are very informative about the products. The products are of superior... quality. Good customer serviceread more
      dean jones
      dean jones
      10:45 25 Aug 21
      Helpful knowledgeable staff.
      Susan Mahoney
      Susan Mahoney
      21:04 18 Aug 21
      We needed a flush lever. No luck at Wickes or B&Q but Jones had just the thing. So if you have plumbing problem, why... not try Jones Plumbing Supplies first.read more
      Lin Butler
      Lin Butler
      16:29 08 Apr 21
      So very helpful and patient.Showroom looks wonderful from the outside. Can't wait visit once restrictions open.
      Ian Don
      Ian Don
      16:44 01 Mar 21
      Great service. Thanks.
      JIM S69
      JIM S69
      14:34 15 Feb 21
      Good helpful service, extensive stock, reasonable prices
      magdaline angela
      magdaline angela
      23:21 11 Nov 20
      Thanks for the excellent customers service when we come in to shop to look for bathroom accessories, which we bought... and looked brilliant in our bathroom.read more
      Terry Fitzsimmons
      Terry Fitzsimmons
      20:51 05 Nov 20
      Always great service and good advice, friendly staff! All you need for bathrooms, showers, taps, plumbing goods and a... nice showroom to look at different items for your new bathroom.read more
      Jason Cox
      Jason Cox
      16:04 16 Oct 20
      Grate shop really helpful and really good in price
      Leroy Thomas
      Leroy Thomas
      13:22 10 Sep 20
      I've been going here for many years and have always been greeted by the friendly staff. Steve, Alfie, & Brad. Whatever... query I've had they always are willing to give advice to help you resolve your issue and what is best to use for the job in hand.Steve and his staff cannot do enough for their customers, I would highly reccomend this establishment.read more
      L H
      L H
      12:41 26 Jun 20
      Good knowledgeable staff, extremely helpful. Great customer service. Beats all the big DIY stores hands down.... Competitive prices for all your plumbing and bathroom needs. Stephen and staff thank you very much. My bathroom is wonderful.read more
      Susan
      Susan
      11:13 18 Dec 19
      Great service. I was looking for everything for a new shower room. Stephen made a plan of the room, and helped us to... choose what we wanted, and fitted it into the small space. He was very patient and kind. It's great to be able to see so much in the showroom as well. I probably could have bought for cheaper on the internet, but I really valued the professional help and advice.read more
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